Tickets & Appeals

How can I find out if I have any outstanding parking tickets?
Log onto our Patron Portal and input your license plate number.

How many days do I have to pay my parking ticket?
Tickets must be paid within 10 calendar days of issuance to avoid late fees.

How can I appeal a ticket?
There are two ways to appeal a ticket: come into the office during business hours, or contest your ticket online by completing the form on the Appeal a Ticket page.

Do you need to pay a ticket first in order to dispute it?
No. Paying a ticket admits guilt. You may not dispute a ticket after it has been paid.

What if I get ticketed for inspections but I’m within 10 days from purchasing the vehicle?
There are two ways to appeal a ticket: come into the office during business hours, or contest your ticket online on the Appeal a Ticket page.

I forgot I had a ticket or never received it on my windshield. Can I get the late fee adjusted?
Late fees will not be waived or adjusted if you were unaware of an outstanding ticket or lost a ticket.

My ticket is in full penalty. May I pay at the original fine?
No. You must pay the full penalty.

Can I pay a ticket over the phone?
Yes. Call the secure IVR line at (484) 229-6721. English and Spanish are available. You will need your ticket number and a valid credit card. A convenience fee of $3.00 or 4%, whichever is greater, applies.

Permits & Accounts

How much does a permit cost?
Permit rates vary by location and permit type. Review the Permit Rate Sheet on the Permits page for details.

How do I know what RPP zone my address falls under?
Refer to the signs on your street or review the zone descriptions on the RPP page.

How do I change my credit card on file for autopay?
Your personal permit information, including your credit card, is stored in the Patron Portal. You can update your information there.

How do I terminate my permit and cancel autopay?
Log into the Patron Portal, go to “Your Permits,” find the active permit, and click “Cancel Auto-Renew.” Permits remain valid through the last day of the month, with no prorated refunds for unused time.

How do I set up a payment plan?
You must come into the office to sign up for a payment plan.

Can I request a permit in the office?
All permits must be applied for online, except for a limited number of specialty permits.

Parking, Meters & Street Cleaning

What times of day are the meters enforced?
Parking meters are enforced Monday through Saturday from 8:00 AM to 9:00 PM in the Core PPL Center Area. In all other metered locations, enforcement is Monday through Saturday from 8:00 AM to 6:00 PM. Metered parking is not enforced on Sundays unless there is a PPL event, and in that area enforcement begins 2 hours before the event starts.

If the meter or paystation is inoperable, can I park for free?
No. Report it to the APA and park at a functioning meter or use a paystation within the same zone. Parking in a space with an inoperable meter or paystation is still subject to violation.

How do I know what day my street gets cleaned?
Check the signs on your street, review the Street Cleaning page, call the City’s Street Cleaning Hotline at (610) 437-7636, or sign up for CodeRED alerts.

If I see the street cleaner pass through my block, is it okay to park there before the posted time ends?
No. You may not park there during the posted street cleaning hours because the street cleaner may need to make a second or third pass.

Where can I park when visiting your office?
You may park in the Allentown Transportation Center deck at 110 N. 6th St., which is attached to the APA building. The first 15 minutes are free. You may also park in metered spaces on Linden Street near the front doors.

Can I purchase event parking ahead of time?
Yes, reserved event parking is handled through ParkMobile for designated decks and lots that support reserved event parking.

Special Situations

Do I get extra time on a meter if I have a handicap placard or plate?
Yes. If the meter is expired, an officer will chalk the vehicle and return after 60 minutes to verify whether the vehicle moved or additional time was added.

Is there a fee to apply for a handicap sign at my residence?
No. If your request is denied, you may appeal it, and that appeal may involve fees.

What if I need meters removed in an area where I am working?
There is a one-time charge of $25 per meter to remove it. If the pole must also be removed, there is an additional $15 per pole. The fee includes reinstallation.

What if I need spaces reserved and kept open so no one can park there, including my vehicles?
Parking Meter Permits are authorized only in appropriate areas. Signs must be purchased and posted in a timely manner, and lost meter revenue must be remitted to APA.

As a Lehigh County juror, where do I park?
Free juror parking is available at the AGAPS (Government) Deck at 400 W. Hamilton St.. Height clearance is 6’11”, with the garage entrance on College Street. Oversized or special-access situations are handled through the court administrator’s office at (610) 782-3014.

General Services

How can I report a car parked illegally?
Call APA Dispatch at (610) 349-0400 or use the online request form.

How do I get familiar with the City’s parking ordinances?
You can review parking-related ordinances on the Ordinances page.

What payment methods do you accept?
The APA accepts cash, checks, money orders, Mastercard, Visa, Discover, and American Express. Online and phone payments include a convenience fee of $3.00 or 4%, whichever is greater.

Where do I report a parking sign that needs to be replaced?
Send an email to info@allentownparking.com.

How can I give recognition or complain about an APA employee?
Send an email to info@allentownparking.com.